Collection, payments and answers to common questions.
BEFORE YOU VISIT
Buying, collection & support FAQs.
Do you deliver, or do I collect from the shop?
All purchases are collection only from 5 Victoria Road, Tamworth, B79 7HL. We do not offer delivery. We’re open Monday–Saturday, 9am–5pm, and closed Sundays and bank holidays. Bring your order reference and arrange collection within 3 working days. Any remaining balance is payable in store.
How does the 10% deposit work?
The deposit is part of the total price, with the remaining 90% payable when you collect. You can also choose to pay in full. If you need more time or wish to cancel, contact the shop so we can review your order. This draft currently uses test checkout only; real payments are not enabled.
Can you tell me how much a repair will cost?
Tell us whether you have a laptop, desktop or gaming PC and describe the fault using our repair callback form. We’ll discuss inspection before quoting. Sending an enquiry does not confirm a repair price or appointment.
Customer parking is available in the first section of the Royal Naval Association (RNA) car park for shop visits, drop-offs and collections. Please park before the central yellow barrier and do not drive beyond it. Call 01827 316131 if you need help finding the right area.
If possible, back up important files before bringing your computer in. If it won’t start or you cannot make a backup, tell us before any work begins so we can discuss your data. Please don’t send passwords or sensitive files through our enquiry form or WhatsApp.
What should I bring with my computer?
Bring the computer and, for a laptop, its charger. Make a note of the fault and any error messages. Ask us whether any other accessories are needed, particularly if the problem involves a monitor, cable or other device. For an order collection, bring your order reference.
